Just back from Switzerland, leading a Master Class in delivering five star service. This was with executives from Hong Kong, who were switched on to modern management and how to ameliorate the down turn in the economy. It was a great experience.
Switzerland November 09
Previous post: China and France July 09
{ 2 comments… read them below or add one }
What were the key points that were delievered to these executives? Do you believe that this service delivery is achievable outside the hospitality industry?
All the best to you and yours this holiday season.
Chris Michels
Yes Chris, this service delivery is available in other industries, lets talk via email.